Terms of service

Welcome to Sky Vellune! By accessing our website or purchasing from our online store, you agree to the following Terms of Service. Please read them carefully before placing an order.

1. About Sky Vellune

Sky Vellune is an online clothing store offering fashion pieces and apparel to our customers. We reserve the right to update, change, or discontinue products, prices, or services at any time without prior notice.

2. Orders & Payments

When you place an order with Sky Vellune, you agree that all information provided during checkout is accurate and complete.

Orders are subject to availability and acceptance. We reserve the right to cancel or refuse an order when necessary, including in cases of suspected fraudulent activity, incorrect pricing, or inventory issues.

All prices listed on our website are subject to change without notice.

3. Order Processing & Shipping

Please allow up to 1 week (7 business days) for pre-made orders to be processed.

After processing, please allow 10–15 business days for your order to be shipped and delivered. Shipping times may vary due to carriers, holidays, weather, or other circumstances outside of our control.

Please make sure your shipping information is correct before completing your purchase. Sky Vellune is not responsible for delays or delivery issues resulting from incorrect or incomplete addresses provided by the customer.

4. Refunds, Returns & Exchanges

All sales are final. Sky Vellune does not offer refunds, returns, or exchanges.

Please carefully review your size, color, and item selection before placing your order.

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible with your order number and photos of the issue. We will review the situation and determine whether assistance can be provided.

5. Product Information

We do our best to ensure that product descriptions, photographs, colors, sizing information, and prices are accurate. However, colors may appear slightly different depending on your device or screen settings.

Product availability may change without notice.

6. Website Use

You agree to use the Sky Vellune website only for lawful purposes. You may not use our website to engage in fraudulent activity, interfere with our website, attempt to gain unauthorized access, or misuse our content or services.

7. Intellectual Property

All content associated with Sky Vellune, including our brand name, logo, photographs, graphics, designs, product descriptions, and website content, belongs to Sky Vellune or is used with permission.

You may not copy, reproduce, distribute, modify, or use our content without written permission.

8. Limitation of Liability

Sky Vellune is not responsible for delays, losses, damages, or circumstances caused by events outside of our reasonable control, including shipping carrier delays, severe weather, natural disasters, technical issues, or other unexpected events.

9. Changes to These Terms

Sky Vellune reserves the right to update or change these Terms of Service at any time. Any changes will be posted on our website, and your continued use of our website or services means you accept the updated terms.

10. Contact Us

If you have any questions regarding these Terms of Service, your order, or our policies, please contact Sky Vellune through the contact information provided on our website.

Thank you for choosing Sky Vellune and supporting our brand. ♡