Shipping policy

At Sky Vellune, we carefully prepare every order to make sure your items are packaged with care and ready to reach you safely. Please review our shipping policy before placing your order.

Order Processing

For pre-made items, please allow up to 1 week (7 business days) for your order to be processed. Processing time allows us to carefully prepare, package, and confirm your order before it is shipped.

Shipping Time

After your order has been processed, please allow an additional 10–15 business days for your order to be shipped and delivered.

Please keep in mind that shipping times may vary depending on the shipping carrier, holidays, weather, or other unexpected delays. Once your order has been shipped, you will receive tracking information when available.

Important Information

Please make sure your shipping address is correct and complete before placing your order. Sky Vellune is not responsible for delays caused by incorrect or incomplete shipping information provided by the customer. 

Lost packages: Once your order is in the hands of USPS, UPS, DHL, Etc. WE are NOT responsible for any lost or damaged packages during transit. However, We will do our best to assist you in filing a claim with shipping carrier to recover your lost package.

If you have questions about your order or shipping status, please contact us at Skyvellune@gmail.com and include your order number so we can assist you. We Are Always here to help!

Thank you for your patience and for supporting Sky Vellune. We truly appreciate every order! ♡

 

 

We value your privacy and the information you consent to share in relation to our SMS marketing service. we use this information to send you text notification (for your order including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.

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