Shipping Policy
Last Updated: August 11, 2026
Welcome to Sky's Vellune. We want your shopping experience to feel simple, smooth, and stress-free. Please review the shipping information below before placing your order.
Order Processing
All orders are carefully prepared and processed within 2–5 business days after your order is placed.
Please note that processing times may be slightly longer during holidays, sales, new product launches, or periods of high order volume.
Once your order has shipped, you will receive a confirmation email with tracking information when available.
Shipping Times
After your order has been processed, estimated delivery times are:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days, when available
Delivery times are estimates and are not guaranteed. Delays caused by carriers, weather, holidays, customs, or other circumstances outside of Sky's Vellune's control may occur.
Shipping Costs
Shipping costs are calculated and displayed at checkout based on your location, order size, and selected shipping method.
From time to time, Sky's Vellune may offer free shipping promotions. Any applicable promotion will be clearly displayed on our website.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 48 hours for tracking information to update after your package has been shipped.
Incorrect Shipping Information
Please make sure your shipping address is correct before completing your purchase.
If you provide an incorrect or incomplete address, please contact us as soon as possible. We will do our best to assist you before your order ships, but we cannot guarantee that address changes can be made after an order has been processed.
Skys Vellune is not responsible for packages delivered to an incorrect address provided by the customer.
Lost, Stolen, or Damaged Packages
Once an order has been marked as delivered by the shipping carrier, Skys Vellune is not responsible for packages that are lost or stolen after delivery.
If your package appears to be lost or has not arrived within the expected delivery window, please contact us so we can help you determine the appropriate next steps.
If your package arrives damaged, please contact us as soon as possible and include photographs of the package and damaged items.
International Shipping
International shipping may be available depending on your location. Customers receiving international orders may be responsible for customs fees, duties, taxes, or other charges imposed by their country.
Skys Vellune is not responsible for delays caused by customs or international shipping carriers.
Questions About Your Order?
We're here to help. If you have questions about your order or shipping, please contact Skys Vellune Customer Support through the contact information provided on our website.
Thank you for choosing Skys Vellune. We appreciate your support and hope you love your new pieces.
Skys Vellune — Cozy. Stylish. Effortless. Made for you.